Denoise — Privacy Policy

Last updated: 2 June 2026

This Privacy Policy explains how Routes Software SRL (“Routes Software”, “we”, “us”) handles data in connection with the Denoise iOS app, which removes background noise from audio and video recordings.

Your recordings stay on your device

All noise removal — including the AI models — runs locally on your iPhone or iPad. We never receive, upload, or store the audio or video you edit. The only content that ever leaves your device is what you choose to save or share yourself. When the app downloads an optional AI model, data flows only to your device; your recordings are never sent in the other direction.

What we collect, and why

To keep Denoise working and to fix problems, we use Google Firebase, which collects limited information that is not tied to your identity:

• Usage analytics — anonymous events about how the app is used (for example, that a denoise started or finished, the import source, which engine was selected, or that an error occurred), together with your app version, device model, and operating-system version.
• Crash & diagnostic reports — if the app crashes or encounters a recording in a format it can’t process, we receive a technical report. For unsupported recordings this includes the file’s format (such as codec, sample rate, and number of channels) so we can add support — but never the recording itself.
• A random app identifier generated by Firebase to group these reports. It is not linked to your name or any account.
• Push notification token — only if you allow notifications, so we can deliver them.

If you purchase Denoise Pro, the transaction is handled by Apple. We only learn whether your purchase is active; we never see your payment details.

When you contact us

If you use the in-app “Contact developer” option, your email app opens a message addressed to [email protected]. Anything you send us — your email address, your message, and the technical details the app pre-fills (the recording’s format and your app/device information) — is shared with us so we can help. We use it only to respond to you.

What we do not collect

• Your audio or video recordings.
• Your name or an account — Denoise doesn’t have accounts.
• Your contacts or precise location.
• Advertising identifiers. We do not run ads and do not use any data to track you across other companies’ apps or websites.

Permissions

Denoise asks for access to your Photo Library so you can import recordings you choose and save cleaned results back. Access is used only for those actions and only with your permission.

Service providers

We rely on the following providers, who process the data described above on our behalf. Data may be processed on their servers, including in the United States.

• Google Firebase (Analytics, Crashlytics, and Cloud Messaging) — see the Firebase Privacy & Security information and Google’s Privacy Policy.
• Apple (App Store and in-app purchases) — see Apple’s Privacy Policy.

Data retention

Analytics and diagnostic data is retained according to Firebase’s configured limits and is then deleted or anonymized. We keep emails you send us only as long as needed to handle your request.

Your choices and rights

The app does not currently include an in-app switch to turn off analytics and diagnostics. You can stop all data collection at any time by deleting the app from your device.

Depending on where you live (for example, the EEA/UK or California), you may have the right to access, correct, or delete data we hold, and to object to its processing. To make a request — or to ask us to delete diagnostic data associated with your device’s random identifier — email us at [email protected]. We do not sell personal information.

Children

Denoise is not directed to children under the age of 13 (or under 16 in the EEA), and we do not knowingly collect data from them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page.

Contact

Routes Software SRL
Email: [email protected]